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Master the ServiceNow platform from zero to certified professional. This comprehensive learning path covers everything you need to pass the CSA exam and excel in real-world implementations.
60% of questions test core concepts: tables, forms, lists, and basic administration. Master these first.
Get a free PDI (Personal Developer Instance) and practice every concept. Theory alone won't pass the exam.
60 questions in 90 minutes = 1.5 min per question. Flag difficult ones and move on.
UI Policies vs Client Scripts vs Business Rules — know when to use each. This is heavily tested.
The exam references docs.servicenow.com. Familiarize yourself with navigation and terminology.
Understand the complete lifecycle: create, capture, transfer, preview, commit. Common exam topic.
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